Listening skills are the foundation for better conversations which lead to more effective leadership, confident management, employee engagement, client satisfaction and overall positive relationship development. When we actively listen to others, we are given the opportunity to expand our capacities and knowledge in order to contribute more effectively. We can make others feel valued by giving them our undivided attention, which also helps us avoid misunderstandings, overcome disagreements, and improve productivity. Unfortunately for most people, active listening is not a skill we’ve been taught nor do we experience others practicing, therefor, our own listening skills are usually highly underdeveloped.
This session will lead the participants through a series of discussions and activities to help each individual identify areas of improvement when it comes to listening skills. We will explore the impacts of active listening as they experience it every day, both as the listener as well as the speaker. At the end of the session, attendees will have a better understanding of what constitutes better listening, why this skill is important as it relates to their role within the company, as well as be equipped to implement better listening skills into their everyday activities.
Maggie Seay, Emerald Fox Marketing & Consulting
Maggie Seay, CPSM is a Co-Founder and Principal at Emerald Fox Marketing & Consulting, a marketing group dedicated to helping A/E/C firms look, think, and act their best. With over a decade in the industry, Maggie has collaborated with architects, engineers and contractors to help them create a positive change for their companies through strategic planning, business development advising, marketing, skill training and coaching. She is a Past President of the Society for Marketing Professional Services (SMPS) San Antonio Chapter, the recipient of the 2012 SMPS Leonardo Marketer of the Year Award, and continues to serve SMPS at both the local and regional levels.